Return & Refund Policy

This Return & Refund Policy applies to purchases made through gemcendra.com.

Gemcendra is owned and operated by Chengdu Yujun Tongxing Trading Co., Ltd.

Purchases and Delivery

To purchase a jewelry product, select the item, add it to your cart, and complete checkout with accurate contact, shipping, and payment information.

Orders will be delivered to the shipping address provided at checkout. Once tracking becomes available, a shipping confirmation email will be sent to the email address used for the order.

Please review our Shipping Policy for processing times, delivery estimates, and shipping conditions.

Return Window

Eligible products may be returned within 30 calendar days after delivery.

To meet the return deadline, contact us at service@gemcendra.com within 30 calendar days of receiving your order.

Return Eligibility

To qualify for a return, the item must be:

Unworn, unused, and in its original condition
Returned with original packaging and included accessories
Free from damage, scratches, stains, or signs of wear
Safely packaged to prevent damage during transit
Accompanied by proof of purchase

For jewelry items, please ensure the product remains in its original condition and has not been worn before requesting a return.

Non-Returnable Items

The following items are generally not eligible for return:

Customized or personalized jewelry products
Gift cards
Final-sale or clearance items clearly marked as non-returnable before purchase
Products damaged through improper use, care, or handling
Items returned incomplete or without required original packaging
Products clearly identified as non-returnable before purchase

These restrictions do not apply where a return or remedy is required by applicable consumer law.

How to Request a Return

Before sending any product back, contact us at service@gemcendra.com and provide:

Your order number
The jewelry item you wish to return
The reason for the return
Relevant photographs or videos, where applicable

Our customer support team will review your request and provide the appropriate return instructions.

Returns sent without prior authorization or to an unauthorized address may not be accepted or processed.

Return Address

Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

Once your return request has been approved, we will provide the appropriate return address and return instructions.

Return Shipping Costs

Preference-Based Returns

For returns caused by a change of mind, incorrect selection, or another reason unrelated to product quality or our error, the customer is responsible for the return shipping cost.

Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photographs or videos of the jewelry item and the issue
Photographs of the original packaging and shipping label

Please retain the product and all original packaging until we complete our review.

If the claim is approved, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Return Packaging and Shipment

Approved returns must be securely packaged to prevent damage during transit.

Whenever available, use a trackable shipping method and retain your shipping receipt until the return has been completed.

We are not responsible for returns sent to an incorrect or unauthorized address.

Refund Method and Timing

After an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional time to display the refund.

Refunds may be reduced or refused if the returned item does not meet the stated eligibility conditions, subject to applicable consumer laws.

Exchanges

If you wish to exchange an item, contact us before returning it.

Depending on product availability, we may provide a replacement or ask you to return the original item and place a new order.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Changes or cancellations cannot be guaranteed after an order has entered processing or shipment preparation.

If an order is successfully cancelled after payment has been collected, the applicable refund will be issued to the original payment method.

Business Information

Brand Name: Gemcendra

Company Name: Chengdu Yujun Tongxing Trading Co., Ltd.

Registered Address: Room 2107, Building 2, Ouhai Niushan Plaza, Nos. 1, 3 and 5 Dong'an Hua Road, Xinqiao Subdistrict, Ouhai District, Wenzhou, Zhejiang, China.

Email: service@gemcendra.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Contact Us

For assistance with purchases, delivery, returns, refunds, exchanges, cancellations, damaged products, or incorrect items, please contact Gemcendra customer support: