Terms and Conditions

These Terms and Conditions govern purchases made through gemcendra.com (“Gemcendra”), an online store operated by Chengdu Yujun Tongxing Trading Co., Ltd.

By placing an order through the website, you enter into a purchase transaction with Chengdu Yujun Tongxing Trading Co., Ltd., subject to these Terms and the policies published on our website.

Gemcendra is owned and operated by Chengdu Yujun Tongxing Trading Co., Ltd.

Product Information

We make reasonable efforts to display product descriptions, materials, sizes, colors, finishes, prices, and images accurately.

However, actual product appearance may vary slightly due to lighting, screen settings, photography conditions, manufacturing differences, or the natural characteristics of certain jewelry materials.

We may correct errors, update product information, or change product availability without prior notice.

Orders

An order confirmation confirms that we have received your order but does not guarantee final acceptance.

We may refuse or cancel an order due to payment failure, suspected fraud, inventory shortages, pricing errors, shipping restrictions, or other reasonable circumstances.

If payment has already been collected and the order is cancelled, an eligible refund will be issued to the original payment method.

Prices and Payment

Prices, shipping fees, applicable taxes, discounts, and the final order total will be displayed during checkout.

By submitting payment information, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.

We reserve the right to correct pricing errors or update product pricing when necessary.

Shipping and Delivery

Shipping times are estimates and may be affected by destination, customs processing, carrier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Please review our Shipping Policy for further information regarding order processing and delivery.

Returns and Refunds

Returns, cancellations, exchanges, and refunds are subject to our Return & Refund Policy and applicable consumer laws.

Please contact us before returning any product.

Unauthorized returns or items sent without prior approval may not be accepted or processed.

Product Care and Use

Please follow all care instructions provided with your jewelry products.

To maintain the appearance and quality of your jewelry, avoid unnecessary exposure to water, chemicals, perfumes, cosmetics, and excessive moisture unless the product is specifically designed for such conditions.

Store jewelry in a clean, dry place and handle items carefully to prevent scratches, damage, or deformation.

Promotions

Discounts, promotional offers, and special campaigns may be subject to eligibility requirements, expiration dates, product restrictions, or other stated conditions.

Offers cannot be combined unless expressly stated.

We reserve the right to modify, suspend, or cancel promotions at any time where permitted by applicable law.

Prohibited Activities

Fraudulent orders, unauthorized resale, abuse of promotional offers, interference with website operations, misuse of customer services, and other unlawful activities are prohibited.

Limitation of Liability

To the fullest extent permitted by applicable law, Gemcendra and Chengdu Yujun Tongxing Trading Co., Ltd. will not be liable for indirect, incidental, or consequential losses arising from an order, product, or use of the store.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

Changes to These Terms

We may update these Terms by publishing a revised version on this page.

The Terms in effect when an order is placed will generally apply to that purchase unless otherwise required by applicable law.

Business Information

Gemcendra is an online retail store owned and operated by Chengdu Yujun Tongxing Trading Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through gemcendra.com.

Brand Name: Gemcendra

Company Name: Chengdu Yujun Tongxing Trading Co., Ltd.

Registered Address: Room 2107, Building 2, Ouhai Niushan Plaza, Nos. 1, 3 and 5 Dong'an Hua Road, Xinqiao Subdistrict, Ouhai District, Wenzhou, Zhejiang, China.

Email: service@gemcendra.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Contact Us

If you have questions about these Terms and Conditions, please contact us: